+254 020 2100154 premiersure@gmail.com Nairobi, Kenya

Claims Assistance

We stand by you when you need us most. Follow our guided process to file a claim quickly and hassle-free.

Guide

How to File a Claim

Our claims process is structured to yield fast settlements and minimal disruptions. Here are the steps to follow:

1
Report the Incident

Notify us immediately of the loss (accident, medical emergency, theft, or fire) at premiersure@gmail.com or +254 020 2100154. In case of motor accidents, call police to secure an abstract.

2
Gather & Submit Documents

Fill out the claim form and attach supporting documents like police abstracts, medical reports, or receipts. Submit them via the claim form on this page or visit our offices.

3
Assessment & Inspection

For motor or property damage, we coordinate with the underwriter to send a loss assessor/adjuster to inspect the damage. For medical claims, pre-authorization details are reviewed.

4
Settlement & Resolution

Once approved, the underwriter issues a Discharge Voucher (DV). Upon signature, the underwriter issues repairs authority or releases settlement funds directly via MPESA or Bank Transfer.

Submit a Claim Form Online

Provide details about the incident. Our claims officer will review and reach out within 1-2 hours.

Upload police abstract, accident photos, medical reports, or repair quotes (PDF, JPG, PNG). Max 10MB.

Submitting this notification acts as an initial notification. A claims officer will contact you with next steps.

FAQs

Frequently Asked Questions

Answers to common queries regarding filing and settling insurance claims in Kenya.

1. Safety first: Check for injuries and pull over if safe.
2. Do not admit liability: Avoid arguing or taking blame at the scene.
3. Take photos: Photograph the vehicles involved, license plates, the road layout, and damage.
4. Obtain police abstract: Report the accident at the nearest police station.
5. Notify us: Reach out to Premiersure claims within 24 hours.

For minor repair claims, authorization is typically given within 3-5 working days once the vehicle has been assessed and repair estimates submitted. For write-offs or thefts, settlement takes approximately 14-21 working days after receipt of all legal and transfer documentation.

Most underwriters have a list of pre-approved/panel garages. If you wish to repair at a garage outside the panel, the underwriter will assess the repair estimates, and you might have to pay a cash settlement or absorb co-insurance/betterment deductions depending on the policy terms.

In the event of hospital admission, present your medical insurance card at the hospital's provider desk. The hospital will fill out a pre-authorization form detailing diagnosis and estimated cost, and send it directly to the insurer. The insurer will review and issue an authorization code. For emergencies, hospitals admit first and request pre-authorization within 24 hours.